Resort & Privacy Policy

Sumba hills at sunset

Resort Policy

  • The resort's check-in time is 13:00 and check-out time is 11:00. Early check-in and late check-out are subject to availability at no additional charge.
  • All rates are subject to a 10% service charge and 10% government tax. All charges incurred by the guest and their companion(s) during their stay in the resort shall be paid before departure.
  • Please note that all information you provide on pre-arrival forms will be held confidential and will only be used by Cap Karoso to help us serve you better. For more information, and our full privacy policy, please visit this website (capkaroso.com)
  • The resort cannot be held liable for any valuables or money lost in your room, villa or in the resort premises. 
  • Resort staff members have access to guest rooms and villas for the purpose of cleaning, maintenance, luggage movement and security. 
  • The resort does not take any responsibility whatsoever for any claim connected with or arising from food or beverage not prepared or served by the resort. 
  • Using resort facilities and / or equipment is at your sole risk and liability and the resort will not be held responsible for any claims whatsoever. 
  • You will keep the resort and its duly appointed agent(s) free, indemnified, and harmless against all risks of injury or death, loss or damage to property or claims, demands, actions, costs and expenses of any nature from any cause arising or attributable to your wrongful act or omission, or those of your accompanying persons, during your presence at the resort's premises and/ or use of its facilities. 
  • Usage of the swimming pools and the ocean is at your own risk and sole responsibility. You acknowledge that there is no lifeguard on duty. 
  • Use of drones or any other remote or aerial camera or recording devices are not allowed in the resort premises unless prior written approval is given. 
  • Photographs and video recordings are permitted only for personal use and may not be used for public broadcast, in print or online. 
  • Accompanying children up to the age of 18 years will be in the custody of parent / guardian and they will be taking full responsibility for any accidents or injuries.
  • There will be a charge for any unreturned equipment and items damaged or removed from the room or villa.

Privacy Policy

Cap Karoso understands and respects the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our website, our questionnaires/surveys, or our social media channels. The use of this website by you is granted on condition of your consent to the following provisions. If you do not agree to these provisions, then you are not entitled to use this website.

This website is intended for your personal and non-commercial use. You may not alter, copy, market, transfer, exhibit, demonstrate, multiply, publish, license, create derived works and may not assign or sell information, software, products or services that you obtain via this website.

We reserve the right to modify, add, vary, or amend all or part of this Privacy Policy from time to time, without prior notice to you.

Third Parties

Our website may contain links to and frames of websites of our principals, suppliers, advertisers and other third parties. You can tell when a third party is involved in supplying a product or service you have requested because their name will appear with ours. If you follow a link or otherwise use any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these third party websites.

Cookies

Our website uses cookies to distinguish you from other users. The cookies used on our Sites fall into the following categories:

  • Essential Cookies: Some cookies are essential to make our website work properly and to allow you to make your travel booking or other purchases and enable us to fulfill your purchase requests
  • Customer Experience Cookies (Analytics, Customisation & Tracking): These types of cookies help us to provide you with a good experience when you browse our Sites and allow us to track your experience between different devices to improve our website or the way we provide our service to customers
  • Advertising Cookies: Some cookies are used to provide you with information or offers from Cap Karoso that may be of interest to you. Web publishers, advertisers and ad networks use cookies and data to optimize advertising effectiveness, and we participate in cookie-based exchanges to make this happen.

Our cookie based advertising activity will broadly fall into the following areas:

Third party adverts on our website and social media: This type of advertising is intended to provide you with a selection of products/services that you’ve viewed on other third party websites, or social media channels, which are presented to you by our agency when you visit our website or social media channels. The adverts may feature variations on the products/services that might be considered relevant to your browsing history on these other third party websites.

We use advertising solutions delivered by Google DoubleClick for Publishers (DFP) to serve you these advertisements. Where we share data for the purposes mentioned above, it is encrypted and does not include your name. You can opt-out of this here: Google DoubleClick Opt Out You will need to opt-out on each device you use to access our Sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Direct Booking Benefits

  • Best Rate Guarantee
  • Personalized welcome gift
  • Complimentary 60’ Sumbanese massage
  • Tailored stay experience